Privacy Policy

Sapphire Organic Foods Policies

Payment Policy

Accepted Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and other secure payment gateways. Your payment information is processed securely, and we do not store sensitive financial details.

Return Eligibility: If you are not satisfied with your purchase, you may be eligible for a return within a specified timeframe. To initiate a return, contact us at info@sapphireorganicfoods.com.

Damaged Products: For damaged products, provide a video showcasing the damage to help us assess the situation accurately. After reviewing the video, you can choose a refund or a replacement of the same product.

Refund Process: Refunds are processed once we receive and inspect the returned items. Refunds may exclude shipping charges. Please allow a reasonable processing time for the refund to reflect in your account.

Privacy Policy

This Privacy Policy describes how Sapphire Organic Foods (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit our website or make a purchase. By using our services, you agree to the terms outlined in this policy.

Information We Collect: We may collect personal information such as your name, contact details, and payment information when you interact with our website. Additionally, we may gather non-personal information through cookies and similar technologies to enhance your browsing experience.

How We Use Your Information: We use your information to process orders, provide customer support, improve our services, and communicate with you about promotions and updates. We do not sell your personal information to third parties.

Sharing Your Information: We may share your personal information with trusted third-party service providers involved in order fulfillment, shipping, and payment processing. These entities are obligated to protect your information and use it solely for the purpose of providing services to Sapphire Organic Foods.

Security Measures: We implement industry-standard security measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Choices: You have the right to update, correct, or delete your personal information. You can also opt-out of promotional communications at any time. To exercise these rights, contact us at info@sapphireorganicfoods.com.

Shipping Policy

Delivery Timeframe: Orders typically ship within 9 business days from the date of purchase. Delivery times may vary based on your location. We use reliable courier services to ensure timely and secure delivery of your products.

Shipping Charges: Shipping charges are calculated at checkout based on the delivery address and the weight of the products in your order. We strive to provide transparent and reasonable shipping costs.

International Shipping: For international orders, additional customs duties and taxes may apply. Customers are responsible for these charges, and they are not included in the product or shipping prices.

Terms of Service

Overview: This website is operated by Sapphire Organic Foods. Throughout the site, the terms “we,” “us,” and “our” refer to Sapphire Organic Foods. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service,” “Terms”). These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Store Terms: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions: We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

Accuracy, Completeness, and Timeliness of Information: We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

Modifications to the Service and Prices: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services: Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Accuracy of Billing and Account Information: We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. In the event of a change or cancellation, we may notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

Third-Party Links: Certain content, products, and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

User Comments, Feedback, and Other Submissions: If, at our request, you send certain specific submissions or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may use in any medium any comments that you forward to us. We are not obligated to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

Personal Information: Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions: Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate.

Prohibited Uses: You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate any regulations or laws, to infringe upon or violate our intellectual property rights or the intellectual property rights of others, to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate, to submit false or misleading information, to upload or transmit viruses or any other type of malicious code, to collect or track the personal information of others, to spam, phish, pharm, pretext, spider, crawl, or scrape, for any obscene or immoral purpose, or to interfere with the security features of the Service or any related website.

Disclaimer of Warranties; Limitation of Liability: We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice. You expressly agree that your use of the Service is at your sole risk.

Indemnification: You agree to indemnify, defend and hold harmless Sapphire Organic Foods and our affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

Termination: These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

Entire Agreement: These Terms of Service and any policies posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service.

Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of India.

Changes to Terms of Service: We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Contact Information: Questions about the Terms of Service should be sent to us at info@sapphireorganicfoods.com.